1) Turnaround Time: Turnaround time for all orders is 7-10 business days. The 7-10 business days begin when A Fine Letter receives the envelopes with at least 15 extra envelopes and the complete, final guest list. When submitting a placecard order, for turnaround time, please count back at least 7 business days from the date that your reception facility requires the placecards for set-up.
2) Payment: A Fine Letter accepts cash, checks and money orders. A 50% deposit is due at the time of shipment or drop off. The remaining 50% is due at pick-up or within 30 days of the date of the invoice if envelopes are being shipped back to customer.
- Checks may be made out to A Fine Letter
- A $25 returned check fee will be assessed for each check presented that is returned NSF by our bank
- A $10 service fee will be assessed on any orders 10+ days past due
3) Ink Colors: We very strongly recommend having us prepare a sample envelope on one of your invitaton envelopes prior to accepting the entirety of the order if your order meets any of the following criteria:
- You would prefer to have the envelopes addressed in an ink color other than black;
- Your invitation envelopes are not white, ecru or cream;
- Your envelopes have a metallic texture or sheen to them
Please note that the Fine Penmanship script is only lettered in black ink.
4) Additional Work Post Completion: A $10 Service Fee is assessed for any additional work performed in connection with the original order after the original order is completed where the additional work does not total $10. This includes additional addresses obtained or changes made on customer's part after the original order is completed. There is no additional fee for spelling errors made on the part of A Fine Letter where customer provides the envelope containing the error and copy of original guest list. A Fine Letter does not perform work on customer envelopes while customers wait on the premises. Orders and additional work must be mailed/shipped or dropped off/picked up by appointment to be completed.
5) Appointments: Drop-off and pick-up of orders must be done by appointment only and are scheduled on Saturday mornings and weekday afternoons. Unscheduled drop-offs and pick-ups will not be accepted. No appointments will be scheduled or accepted past 4:45pm on weekday afternoons and no appointments are scheduled on Sundays. No exceptions will be made. If you are unable to keep your appointment, please let us know as soon as possible. If you are running late to your appointment and will not be able to keep the scheduled appointment time, please do call. We are pleased to accept shipments of envelopes around the clock, 7 days a week, 365 days a year.
6) Shipments: If you decide to ship your envelopes to us, we very strongly recommend shipping envelopes via UPS Ground or FedEx Ground. The cost for UPS Ground or FedEx Ground is approx. $12. We prefer the use of one of these commercial carriers vs. The U.S. Post Office, but please feel free to use whichever carrier you are most comfortable with.
7) Etiquette: A Fine Letter addresses wedding invitation envelopes to conform with wedding-specific etiquette, i.e., all state names will be spelled out in their entirety, as well as terms such as Street, Boulevard, Apartment, Number, etc. There is no need to have these terms spelled out on your guest list, so abbreviations may be used on the guest list and A Fine Letter will automatically write these terms out fully on your envelopes. We are happy to answer any etiquette-related questions you have regarding addressing inner and outer envelopes, so if you are unsure about any invitation protocol, please don't hesitate to ask!
8) Post Completion: Once customer has assumed possession of the completed order, A Fine Letter does not assume responsibility for the handling of the addressed envelopes, nor does A Fine Letter assume responsibility for U.S. Postal Office error.
9) Stuffing/Stamping of Envelopes: Please do not stuff invitation envelopes prior to submitting your order to A Fine Letter. All we need to begin the order are the envelopes you need addressed and complete final guest list. There is no need to provide the invitations or inserts. Likewise, please do not stamp envelopes prior to submitting them to us. We do offer an assembly, stuffing, stamping and mailing service for an extra charge and would be happy to handle this task for you.
10) Return Address: If you do not have a return address pre-printed on the back flap of your outer envelopes, please note that we can letter this for you for an additional charge (pricing can be found on our lettering page for each lettering style). Pricing is for a standard 2-line return address.